Welcome to Nextra Internet. These Terms & Conditions govern your access to and use of the Nextra Internet website at nextrainternet.com and the broadband internet services provided by Nextra Internet.

By accessing our website, requesting a connection, or using our internet services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. About Nextra Internet

Nextra Internet is a local internet service provider serving customers in selected areas of Chattogram, Bangladesh, including Dampora, WASA Moor, Mehedibag, Nasirabad and nearby serviceable areas, subject to network availability and technical feasibility.

Our services may include broadband internet connectivity, new connection installation, technical support, customer support, and related internet services.

2. Service Availability

Internet service is available only within areas covered by Nextra Internet’s network.

Before confirming a new connection, Nextra Internet may verify:

• Customer location
• Network coverage
• Technical feasibility
• Available infrastructure
• Port or connection availability

Submitting a connection request does not automatically guarantee service activation.

3. New Connection and Installation

Customers must provide accurate information, including their name, contact number and installation address.

Installation charges, line charges, equipment charges or promotional offers may vary depending on the applicable package and offer.

Any promotional offer, including free or discounted installation, is subject to the conditions mentioned in the relevant offer.

Nextra Internet reserves the right to modify, suspend or discontinue promotional offers without prior notice.

4. Packages, Speed and Service

Package prices, speeds and included services may change from time to time.

Advertised internet speeds represent the applicable package speed and may be affected by factors including:

• Customer equipment
• Wi-Fi router performance
• Local network conditions
• Wired or wireless connection
• Network congestion
• Third-party services and servers
• Maintenance or technical issues

Actual performance may therefore vary depending on circumstances outside Nextra Internet’s direct control.

5. Billing and Payment

Customers are responsible for paying their applicable monthly or recurring charges within the specified payment period.

Failure to make payment on time may result in temporary suspension of the internet connection.

Additional charges may apply for certain services, equipment, installation, relocation, replacement or other customer-requested services where applicable.

Customers should retain payment receipts or transaction records for their records.

6. Service Suspension

Nextra Internet may temporarily suspend a connection in circumstances including:

• Outstanding or overdue payments
• Violation of these Terms & Conditions
• Illegal or abusive use of the service
• Network security concerns
• Customer-requested suspension
• Necessary maintenance or emergency network work

Where reasonably possible, customers may be notified before planned service interruptions.

7. Acceptable Use

Customers must use Nextra Internet services lawfully and responsibly.

Customers must not use the service to:

• Conduct illegal activities
• Attempt unauthorized access to computer systems or networks
• Distribute malware or malicious software
• Conduct spam, phishing or fraudulent activities
• Interfere with or damage network infrastructure
• Abuse, attack or disrupt other networks or users
• Engage in activities prohibited by applicable laws of Bangladesh

Nextra Internet may take appropriate action where there is reasonable evidence of misuse or unlawful activity.

8. Customer Equipment

Customers may use their own compatible router or networking equipment unless otherwise agreed.

Customers are responsible for the proper use and physical protection of customer-owned equipment.

Where Nextra Internet provides or installs equipment, the applicable ownership, rental, replacement or maintenance conditions may apply.

Damage caused by misuse, negligence or unauthorized modification may result in additional charges where applicable.

9. Technical Support

Nextra Internet provides customer and technical support through its available support channels.

Customers should provide accurate information about technical problems so that the support team can investigate and resolve issues efficiently.

Resolution time may vary depending on the nature of the problem, network condition, location, equipment and whether third-party infrastructure is involved.

10. Network Maintenance and Service Interruptions

Nextra Internet may occasionally perform scheduled or emergency maintenance to improve, repair or protect its network.

Such maintenance may temporarily affect internet connectivity.

Nextra Internet will make reasonable efforts to restore affected services as quickly as practical.

Nextra Internet is not responsible for interruptions caused by circumstances beyond its reasonable control, including power failures, severe weather, physical infrastructure damage, government actions, third-party network failures or other force majeure events.

11. Customer Information

Customers must ensure that the information provided to Nextra Internet is accurate and up to date.

Customers are responsible for informing Nextra Internet when their contact or service information changes.

The collection and use of personal information is governed by our Privacy Policy.

12. Website Content

Information published on the Nextra Internet website is provided for general informational purposes.

Package prices, availability, promotional offers, service areas and other information may change without prior notice.

Although we aim to keep website information accurate and current, Nextra Internet does not guarantee that every piece of information will always be complete, current or error-free.

13. Third-Party Services

Nextra Internet services may provide access to websites, applications, platforms and other services operated by third parties.

Nextra Internet does not control third-party services and is not responsible for their availability, content, security, policies or performance.

Customers should review the applicable terms and policies of third-party services when using them.

14. Intellectual Property

Unless otherwise stated, the content of the Nextra Internet website, including its logo, branding, graphics, text, images, designs and other materials, belongs to or is used by Nextra Internet with appropriate rights.

You may not reproduce, copy, modify, distribute or commercially use Nextra Internet’s protected materials without prior written permission, except where permitted by applicable law.

15. Limitation of Liability

Nextra Internet will make reasonable efforts to provide reliable internet services. However, we cannot guarantee uninterrupted or error-free service at all times.

To the extent permitted by applicable law, Nextra Internet will not be responsible for indirect or consequential losses arising from service interruptions, third-party services, network conditions, equipment failure or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude any legal rights or protections that cannot lawfully be excluded under the laws of Bangladesh.

16. Changes to Services and Terms

Nextra Internet may update its services, packages, pricing, promotional offers or these Terms & Conditions from time to time.

Updated Terms & Conditions will be published on this website. The revised version will become effective from the date stated in the updated document.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the People’s Republic of Bangladesh.

Any dispute relating to these Terms & Conditions or Nextra Internet services shall be handled in accordance with applicable Bangladeshi law.

18. Contact Us

If you have questions regarding these Terms & Conditions or Nextra Internet services, please contact us:

Nextra Internet
Service Area: Dampora, WASA Moor, Chattogram, Bangladesh
Phone: 01819-068664
Website: nextrainternet.com